Refund & Cancellation Policy

This policy explains how refunds and cancellations work for the services provided by CABODEX LLC. It forms part of our Terms of Service.

1. Service engagements (app & web development, GEO/AEO)

All work is estimated or quoted and invoiced before it begins. Because our services involve dedicated time and labor:

• You may cancel an engagement in writing before work has started for a full refund of any amount paid.
• If work has already begun, we will refund any portion of the fee that corresponds to work not yet performed, less costs already incurred. Work completed and delivered is non-refundable.
• For hourly engagements, you only pay for time actually worked, so unused prepaid hours are refundable on request.
• Recurring (monthly) plans can be cancelled at any time and will not renew for the following cycle. The current paid month is not pro-rated unless required by law.

2. Our satisfaction commitment

We want you to be happy with what we deliver. If something isn't right with completed work, tell us first — within an active engagement we will fix or revise it as part of the scope, and we always look for a fair outcome (revision, partial refund for work not performed, or another remedy) before a dispute is ever needed.

3. How to request a refund

Email support@cabodex.com with your order details and the reason for your request. We aim to acknowledge refund requests within two business days.

4. How refunds are issued

Approved refunds are returned to your original payment method. Processing times depend on your payment provider and bank, and typically take 5–10 business days to appear.

5. Chargebacks

If you have a concern about a charge, please contact us first — we are quick to resolve issues directly. Filing a chargeback without contacting us may delay resolution. You always retain the standard dispute rights offered by your bank or card provider.

6. Contact

Questions about refunds or cancellations? Email support@cabodex.com.